River Island

The customer service was not professional at all. Although I found a light pink dress that I liked, it had a small amount of dirt on it, so I asked for a new one. After waiting for 10 minutes, they brought me a replacement that was in an acceptable condition. However, when I received the item after paying for it, I noticed that it was covered in blackish dirt. It turned out that the curly-haired black woman had placed the dress on an unclean surface while she wasn't paying attention. She apologized and directed me to the lower floor for a refund without any further assistance!

Good evening I come to collect something in the store and manager didn’t allow nice girl to help me So the person who helped me was Sidra. She not just provide me with perfect customer service but also her people skills on point. This girl definitely manager material. I shop in this brand all the time and customer service has to be on point. Thank you

Harassed by staff as i was taking pictures. Apparently "you are not allowed to take pictures of clothes as they are available online", whatever that means... There are NO signs prohibiting taking pictures, please put up signage that clearly states we are not allowed to take pictures as they are available online. So you see something nice for your niece, rather than taking a picture of it, you will have to go online to their website to get the image, then download it, then send that image... also saw other people taking pictures but they were not harassed, double standards. Not the nicest shop.

Me and my coworkers went to this shop today to find work uniforms. As we were walking around the shop, one of my colleagues had mentioned that one of the staff pointed at us to the security guy asking him to keep an eye on us?! I didn’t hear/notice that, but when my colleagues went to the fitting room to try a couple of suits, the security guy directed one of the team members to stay in the fitting room (after we got there, as no one was there before). After he asked him to check every cabin (even though my colleagues were inside!). I then approached nicely the security men asking if there was any issue that he was following us. He started shouting at me and said we must leave the shop! For no reason! He escorted us to the exit but we didn’t want to stay anyway so I asked him to leave us alone cause we were leaving anyway. Him and another man with dark curly hair started shouting at us and accusing for us being pickpockets! He then grabbed my arms and pushed me outside the shop - twice! When my colleague had seen it, she asked what was he doing?! After her reaction he grabbed her too and pushed outside the shop. My arms were so red and sore, and we were absolutely embarrassed and shocked of what happened in front of everyone - but we didn’t do anything wrong! Absolutely disgusting and aggressive behaviour for no reason! The situation has been reported to the police. I hope the management of River Island will finally do something about it because no customers can feel safe there!

Really disappointed today from unprofessional and rude way how the store manager (Nikki ) deal with my inquiry just politely approached to her asking pass my feedback regarding a boys t-short which I bought last two week was full price and this week was supposed in sale but they put same price so they put same price . During talking to her she left me and got . Very rude she need be good example to her team . And care about customer inquiry.